Problems with your Scala Rider G9? Are they pairing but saying “Rider A is not available?”
We had a customer who had bought a Scala G9 Powerset from us and then somehow got one of the units “confused.” The 2 units would no longer connect on Channel A (even when paired) but worked fine on Channel B. This meant he was not able to do a 3-way or 4-way pairing / conversation so he brought it in to have us help. ”Restoring” to factory default settings cured his G9 symptoms. You may have a different issue but if your Scala Rider G9 is acting up, try this. To restore to factory default you must first “reset the pairing” and then do almost the same thing but using a different button. See below.
From page 24 of the user manual…
9. TROUBlESHOOTING CONNECTIONS
To delete your paired devices (not including “One+8” pairings):
1. Verify that your G9 is turned ON and in Standby mode (single
BLUE flash every 3 seconds).
2. Press and hold the Mobile Button for at least 6 seconds. The G9
will first flash RED. Continue to hold the button until the RED
and BLUE lights begin rapidly alternating.
3. Press and hold the Volume Up Button for 2 seconds.
4. The PURPLE light will flash 5 times and then the
scala rider G9 will turn OFF, indicating that the Reset was
If this does not cure what ails your G9 unit try repeating the process BUT instead of pressing and holding the Volume Up button in Step 3 above press and hold the Voice Connect button (middle button on the side) for 2 seconds. Step 4 will happen in the same way and your Cardo G9 will be restored to factory defaults.